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Strengthen Care Quality Using Resident Real-Time Feedback

Empower your teams with real-time feedback from residents and their families to fix concerns early, protect your reputation, and support personalized care.

 

Resident Surveys help strengthen your operations by giving you the visibility to act fast and build trust that drives resident satisfaction and retention.

Show Me How It Works

Trusted by 9,300+ senior living communities nationwide

From Fragmented Data to Unified Action

Bring resident, family, and staff insights together to identify risks early and respond faster.

The Challenge

  • Reputation risk starts small. Without real-time visibility into resident and family sentiment, minor issues can quickly turn into negative reviews, move-outs, and lost confidence.

The Solution

Consistent and streamlined feedback means fewer surprises, stronger trust, and a better reputation in your market.
  • Surveys conducted via email, text and mobile app, and staff-assisted with 
tablet, kiosk and phone calls.
  • Real-time, non-anonymous resident and family feedback.
  • Connections made at key resident journey points: move-in/admission, annual and ongoing, move-out/discharge.
  • Instant alerts when concerns arise.
  • Integrated with PointClickCare and MatrixCare.

Key Benefits

Discover how Activated Insights helps your community deliver better experiences, ensure compliance, and strengthen resident retention.

Boost Loyalty &
Reputation

Know exactly what residents and families think so you can fix issues before they turn into move-outs.

Simplify Compliance & Survey Readiness

Stay survey-ready with automatic tracking and easy compliance documentation.

Benchmark Your Performance

Benchmark against 9,300+
sites to identify gaps and
highlight strengths.

Real Results from Communities Like Yours

85%+

Resident Survey Participation Rates

95%+

Move-in Satisfaction Scores

90%+

Overall Satisfaction

See How Faster Feedback Protects Occupancy and Trust

At the Long Island State Veterans Home leaders used Resident Surveys to catch and resolve family concerns within 24 hours.

 

Family satisfaction improved, now averaging 4.78 out of 5, proof that listening early and acting fast builds trust that keeps occupancy strong.

Show Me How They Did It

Meet the people who choose Activated Insights

Greg Storer

CEO, Williamsburg Landing, VA
We are so glad we went with a non ‐anonymous survey. This allows us to track trends and responses and know who said what, so we can improve their experience living in our community. We have used other vendors in the past and we have access to much more data with Activated Insights that we can act on, than we did with our previous vendor.

Ken Willner

Sr. Director of Operations,
The Village at Gainesville, FL
I cannot tell you how often I resolve notifications with residents and they are so appreciative of the follow up. Even if they don’t get the resolution they wanted in the end, they are still very fond of the call back and knowing their concerns are at minimum being heard. We’ve been able to highlight year over year improvements on feedback/satisfaction data that can certainly be easily attributed directly to the implementation of Activated
Insights.

Amanda Satalaya

Director of Talent Acquisition,
Homewood Retirement Centers, MD
Activated Insights is the source of truth in our organization regarding employee-related information. It is by far the best platform we use for data analytics and reporting. The real-time data available through the Insights dashboards empowers us to make data-driven decisions, focused on areas that will enhance our employees’ experience working at Homewood.
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